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Frequently Asked Questions and Answers

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Title My goods are returned to you due to the customs issues.
Posted by (ip:)
  • Rate 0points  
  • Date 2018-10-29
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If the products are returned to us due to the customs issue in each country, it is possible for us to send the goods back to you after you pay the shipping fee again.

Exchange or refund of the products is not acceptable.

Customers are fully responsible for any customs-related issues. Customs issues vary by countries, so customers need to contact the local customs office for detailed information to avoid potential problems.


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