See All Categories

Learn More


Current Page
  1. Home
  2. Forum
  3. FAQ

FAQ

Frequently Asked Questions and Answers

Forum Details
Title 6 steps for your order status
Posted by (ip:)
  • Rate 0points  
  • Date 2018-12-28
  • Recommend Recommend
  • View 64

1. Awaiting Payment

We are awaiting the payment of your order.


2. Pending

We are preparing for your order.


3. Preparing Shipment

We are arranging the shipment of your order after packing.


4. Shipping on Hold

There're some issues we need to check before shipping. We would send you an email.


5. In Transit

Your order has been shipped successfully. Please track your parcels with the tracking number we send you.

※ When you choose Korea Post as your shipping method, tracking number would not be provided.


- Korea Post (In case that you buy our Tracking Number service) / EMS / K-Packet

 It takes around 1 to 2 working days to reach Incheon Airport. Until then, tracking results may indicate as ‘Your item number is not found.’

- Rincos

It takes around 1 to 2 working days to reach the warehouse of Rincos. Until then, tracking results may indicate as 'Order Reserved'


6. Delivered

The delivery of your order has been completed.

Attachment
Password Please enter password to remove or edit this post.
Edit Comment

Password :

/ byte

Password : Submit Cancel



WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

GO
close
     

    CUSTOMER CENTER

    Return & Exchange


    Oh! Screen width is too narrow.
    Increase the size of your browser ~

    On a mobile device
    You can enjoy shopping with optimized screen ~