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FAQ

Frequently Asked Questions and Answers

Forum Details
Title 6 steps for your order status
Posted by (ip:)
  • Rate 0points  
  • Date 2018-12-28
  • Recommend Recommend
  • View 303

1. Awaiting Payment

We are awaiting the payment of your order.


2. Pending

We are preparing for your order.


3. Preparing Shipment

We are arranging the shipment of your order after packing. 


4. Shipping on Hold

There're some issues we need to check before shipping. We would send you an email. 


5. In Transit

Your order has been shipped successfully. Please track your parcels with the tracking number we send you. 

※ When you choose Korea Post as your shipping method, tracking number would not be provided. 


- EMS / K-Packet

 It takes around 1 to 2 working days to reach Incheon Airport. Until then, tracking results may indicate as ‘Your item number is not found.’ 


6. Delivered

The delivery of your order has been completed. 

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