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Frequently Asked Questions and Answers
1. Awaiting Payment
We are awaiting the payment of your order.
We are preparing for your order.
3. Preparing Shipment
We are arranging the shipment of your order after packing.
4. Shipping on Hold
There're some issues we need to check before shipping. We would send you an email.
5. In Transit
Your order has been shipped successfully. Please track your parcels with the tracking number we send you.
※ When you choose Korea Post as your shipping method, tracking number would not be provided.
- Korea Post (In case that you buy our Tracking Number service) / EMS / K-Packet
It takes around 1 to 2 working days to reach Incheon Airport. Until then, tracking results may indicate as ‘Your item number is not found.’
It takes around 1 to 2 working days to reach the warehouse of Rincos. Until then, tracking results may indicate as 'Order Reserved'
The delivery of your order has been completed.
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